The products are delivered to the delivery address indicated by the customer when ordering. The delivery address may be different from the billing address.

The customer is required to check the condition of the goods on delivery and to report any damage caused to the package by transport directly to the carrier on the delivery slip, as well as to Vélo Urbain Inc, within a period of 48 hours. The customer is invited to open the package in the presence of the deliveryman to see any damage due to transport or missing products. The delivery person must give the customer time to establish a complaint. The customer must write down on the delivery note with details and details the elements that he considers important to notify. It is this claim that will then obtain redress.

Regarding shipping, Vélo Urbain Inc. works mainly with Canada Post, UPS, Fedex, DHL. As soon as Vélo Urbain Inc. proceeds to send it, the customer immediately receives an information email.

The follow-up of the order and the delivery can be consulted directly by the customer on his Customer Space.


All products sold by Vélo Urbain Inc. showing a manufacturing defect may be returned by the purchaser within 30 days of receipt and upon presentation of valid proof of purchase.

Vélo Urbain Inc. will honor any return of merchandise only by an exchange or a credit note of equal value to the price of the returned product.

In all circumstances, merchandise returns must be approved in advance by Vélo Urbain Inc., which reserves the exclusive right to accept or reject them.

The returned merchandise must be in good condition, in its original packaging. free from wear and in resalable condition. Vélo Urbain Inc. reserves the right to accept or refuse a refund of merchandise after inspection of the merchandise.

In some cases, freight and / or storage costs may be charged to the customer for returned merchandise.

If you are not satisfied with your purchase from Vélo Urbain Inc., you can make a return for a refund. Please note that in one case the return shipping costs are the responsibility of the consumer and that the refund is subject to acceptance by our returns department.